RULES AND CONDITIONS FOR RETURN OF GOODS AND MONEY (RETURN & REFUND POLICY)

online store tbeacon.com.ua

tbeacon.com.uaThis document defines the procedure, conditions and grounds for refusal of Goods, as well as the conditions for refunding money for orders (mounted electronic boards, radio components, components and related accessories) placed through the Website. This Document does not apply to software (service) and digital codes, which after providing access or downloading are considered used and are not subject to return (hereinafter referred to as the “Site”).

These Rules are an integral part of the Public Offer and the concluded Accession Agreement in accordance with Articles 633, 634 of the Civil Code of Ukraine and the Law of Ukraine “On Protection of Consumer Rights”.

1. Right to refuse the Goods before receiving them

  • The Buyer has the right to cancel an order for Goods (physical devices or components) at any time prior to their actual handover (dispatch via a delivery service or handover at a pickup point).
  • Regarding digital content (firmware files): the Buyer has the right to cancel the order prior to the dispatch of the firmware file or the granting of access to download it. Once access to the firmware file has been granted, cancellation is not permitted for items of satisfactory quality, as digital content lacks a physical form and cannot be returned.

2. Conditions for returning Goods of proper quality (Physical devices)

Return of purchased physical Goods (boards, antennas, batteries, etc.) of proper quality is possible within 14 days from the date of receipt, exclusively under the following conditions:

  • Preservation of the product appearance: The product (mounted electronic board, radio component) does not have any traces of use, connection, installation, soldering, scratches, chips or other mechanical or thermal damage.
  • Completeness of the set: The complete factory set, protective films, heat shrink, original packaging and accompanying documentation have been preserved.
  • Software: The mounted electronic board has the basic service software (microcontroller firmware) saved in its original state. There are no traces of third-party reflashing, configuration changes using third-party software, or unauthorized blocking of access to the configuration interface on the board.
  • Proof of purchase: Possession of a document (receipt, payment slip, or delivery note) confirming the purchase of the Product from the online store.
  • Return address: The physical return of the Product is to be carried out by the Buyer to the address specified on the Website in the official “CONTACTS” section.

3. Limitations on the right to return (Individual properties and Customization)

  • The Buyer does not have the right to refuse Goods of proper quality that have individually defined properties if such Goods can be used exclusively by the Buyer who purchased them.
  • Goods with individually defined properties include:
    • Non-standard changes to the design of mounted electronic boards, made according to the individual technical specifications (specifications) of the Buyer (changing dimensions, length of interface cables, installing specific connection connectors, custom protective housings, etc.).
    • Individual engineering setup, adaptation or configuration of basic service software for electronic boards, performed by the Site’s technical specialists according to the individual technical requirements of a particular Buyer.
  • Confirmation that the Product has individually defined properties is the difference in its physical, technical characteristics or firmware version from the standard parameters of the models that are basically presented and described on the Site.

4. Procedure for detecting technical malfunctions (Warranty regulations)

If during the warranty period a technical defect is detected in the operation of the board or firmware:

  • The buyer contacts the Site’s support service with a detailed description of the problem and the conditions under which the failure occurs (the nature of the signals, the behavior of the LEDs, the version of the connected equipment).
  • If the problem cannot be eliminated remotely, the Product (electronic board) is sent to the address in the “CONTACTS” section for engineering and technical examination (diagnosis) within 7 (seven) working days.
  • Refunds or replacement of the Goods are made if the examination confirms the presence of a hidden manufacturing defect (material defect) and provided that the failure was not caused by:
    • Violation of operating instructions, connection to an incompatible power source, or reverse polarity.
    • Ingress of moisture, dirt, or foreign objects into the device (unless the model is sealed).
    • Unauthorized attempts at repair, soldering, or flashing with third-party (unofficial) software.

5. Financial terms and repayment terms

Funds are transferred exclusively to the same bank details (card or current account) used to pay for the order.

If the Buyer returns Goods of proper quality (in cases provided for by law and this Agreement), the Seller shall refund the cost of such Goods, excluding:

The Seller’s costs for delivering the Goods (shipping costs for transporting the device from the Buyer to the Seller via a delivery service).

Bank and/or payment system (electronic acquiring) commission fees charged for crediting the initial payment to the Seller’s account and for processing the refund transfer to the Buyer.

Refunds are processed after the Seller has actually received the Goods and verified their condition, within a period of 3 (three) to 14 (fourteen) business days.