REFUND AND RETURN POLICY

https://tbeacon.com.uaThis document is an integral part of the Public Offer Agreement posted on the website < 1 > and regulates the procedure, terms and conditions for the return of mounted electronic boards, radio detection components, tBeacon brand modules (hereinafter referred to as the Goods), as well as the procedure for the return of funds paid by Buyers.

1. GENERAL PROVISIONS AND LEGAL STATUS OF THE GOODS

1.1. All Goods presented on the Site (tBeacon Target, tBeacon Black modules and other components) are, by their technical nature, complex radio-electronic products (mounted with printed circuit boards), which critically depend on the conditions of external connection, voltage stability, compliance with polarity and the qualifications of the person operating them.
1.2. The Seller guarantees that all Goods undergo full factory testing and are 100% operational at the time of shipment from the Seller’s warehouse.
1.3. This Policy applies to Buyers who are individuals and purchase Goods for personal needs not related to entrepreneurial activity (in accordance with the Law of Ukraine “On Protection of Consumer Rights”). Relations with legal entities and sole proprietors are regulated by the Commercial Code of Ukraine and the terms of individual b2b contracts/invoices.

2. RETURN CONDITIONS FOR GOODS OF PROPER QUALITY (Within 14 days)

2.1. In accordance with Article 9 of the Law of Ukraine “On Protection of Consumer Rights”, the Buyer has the right to exchange or return the Goods of proper quality within 14 (fourteen) calendar days, excluding the day of purchase, exclusively under the following conditions:

  • The product was NOT used for its intended purpose (not connected to power sources, batteries, radio transmitters, model aircraft or other equipment).
  • The product appearance is preserved: there are no traces of assembly, soldering, mechanical damage, scratches, chips, thermal effects or chemical cleaning of the flux.
  • Packaging integrity preserved: The product is in the original anti-static or protective container/box in which it was delivered.
  • The complete package has been preserved: all wires, antennas, connectors, or instructions that came with the board are present.
  • Available document confirming the fact of purchase (electronic receipt of PRRO, received by Email from the “Vchasno.Kasa” system, or transaction statement).
    2.2. DETAILED PROTECTION AGAINST FRAUD: Any attempt to connect the board, which led to a change in its internal software (firmware), or the presence of traces of fixing screws in the mounting holes of the board, is interpreted as putting the Product into operation. Such a Product of proper quality is not subject to return and exchange.

3. PROCEDURE FOR RETURNING GOODS OF IMPAIRED QUALITY (Warranty Cases)

3.1. In the event of detection of significant defects during the established warranty period that arose due to the fault of the manufacturer, the Buyer has the right to replace the Goods or refund the money.
3.2. MANDATORY TECHNICAL EXPERTISE: Taking into account the specifics of radio electronics, the Seller accepts Goods of inadequate quality exclusively for technical examination (diagnostics). The examination period is from 3 to 14 business days from the moment of receipt of the Goods by the Seller.
3.3. REFUSAL OF RETURN AND WARRANTY: The Goods are recognized as having lost the right to return/repair if the examination reveals:

  • Traces of excessive voltage supply (burned out board elements, broken microcircuits, power supply polarity reversal).
  • Mechanical damage to the board resulting from a fall, accident (crash) of the agrodrone/quadrocopter or mechanical pressure.
  • Moisture, dirt, and chemicals (including field spraying fluids) entering the board.
  • Traces of self-repair, soldering, or changes to the module’s circuitry.

4. RETURN PROCEDURE AND LOGISTICS

4.1. To initiate the return procedure, the Buyer is obliged to send a written application in any form to the Seller’s official email address: info@tbeacon.com.ua (or via the feedback form on the Site). The application must include: Buyer’s full name, order number, payment date, reason for return and clear high-quality photos of the payment from both sides.
4.2. After approval of the application by the Seller, the Buyer sends the Goods via the operator “Nova Poshta”.
4.3. DISTRIBUTION OF DELIVERY COSTS:

  • When returning the Goods of proper quality (clause 2.1), all costs of transportation and delivery by Nova Poshta in both directions are borne solely by the Buyer. Shipments sent cash on delivery (cash on delivery) or at the expense of the recipient (Seller) are not collected by the Seller from the Nova Poshta warehouse and are returned to the sender.
  • When returning Goods of inadequate quality (if the examination confirms a factory defect), delivery costs are compensated by the Seller.

5. STRICT FINANCIAL COMPLIANCE REGULATIONS

5.1. The Seller shall refund the money only after the physical receipt of the Goods, checking its completeness and confirming compliance with the conditions specified in sections 2 and 3 of this Policy.
5.2. SECURITY AND PROTECTION AGAINST FRAUD (Requirements of Monobank, Visa and MasterCard): The refund is made STRICTLY to the same bank card or the same IBAN account from which the initial payment for the order was made through the payment system of the site. The Seller categorically does not refund in cash, to other third-party cards, electronic wallets or by postal transfers. This completely excludes the possibility of illegal financial transactions by third parties.
5.3. FISCAL CIRCUIT (PRRO): At the time of processing the refund, the Seller automatically registers an expense receipt (refund receipt) with the State Tax Service (STS) through the PRRO system “Vchasno.Kasa”. An electronic copy of the expense receipt is sent to the Buyer’s Email.
5.4. Terms of crediting funds: The Seller processes the return transaction within 1–3 business days. The subsequent term for the actual crediting of money to the Buyer’s card depends solely on the regulations of the issuing bank (Buyer’s bank) and international payment systems and usually ranges from 1 to 7 banking days. The Seller is not responsible for delays caused by banking institutions.